Account Support Representative

Portland, OR, US

We’re SeQuential. We collect used cooking oil, refine it into biodiesel and bioproducts, and then refuel our communities. We are the leading producer and marketer of biodiesel on the West Coast, and thanks to relationships with great partners we’ve become what we are today- an innovative, conscientious maker of local, responsible, bioproducts that’s helping build a better energy model for the future.

The SeQuential companies are part of Crimson Renewable Energy Holdings, and together, we are the largest biodiesel manufacturer on the west coast. We collect materials from the communities we operate in, refine those into high quality bioproducts, and refuel our community with ultra-low carbon biofuel.

Our customers range from industry giants like Valero and Shell, to local independent retailers, and fuel wholesalers up and down the west coast. Throughout our growth trajectory, we have held onto our startup culture and our core values of contentiousness, relationships, innovation, and results.

The Role of the Account Support Representative

SeQuential seeks to improve customer satisfaction and prevent customer attrition. The Account Support Representative (ASR) is responsible for working with our customer base to resolve account issues and customer complaints. The ASR also supports the needs of the Transportation, Sales & Marketing teams, to include projects and general administration.
The ASR will refer new opportunities to the Sales Team and provide support to them during travel. The ASR will utilize CRM tools to track conversations and data mine driver notes to engage customer for solutions.

Essential Functions
• Refer new opportunities to the Sales Team and provide support during their travel
• Utilize CRM tools to track conversations and data mine driver note to engage customers for solutions
• Interface with customers on various customer issues
• Problem solve issues with customer accounts
• Field escalation and complaint calls from customers
• Work with customers on GT frequencies
• Support current customers, and work to expand our services with each
• Collaborate with different departments on special events and special coordination needs
• Work with transportation on open service requests
• Document SOP’s as needed
• Complete other responsibilities, as assigned

• negotiation skills
• Adept with computer and technology
• verbal and written communication
• Adaptability and stress tolerance
• Schedule flexibility (position is primarily M-F, days)

Education and Experience
• 2 or more years customer service or project management experience. Escalation experience preferred
• Proven success meeting exceeding customer satisfaction and strong problem-solving skills
• Proven verbal and written communication skill proficiency, including persuasion and assertiveness. English literacy (multilingual applicants encouraged to apply)
• Demonstrated proficiency using Customer Relationship Management systems, telephones, and the Microsoft Office suite
• Demonstrated organizational skills
• Demonstrated ability to collaborate well in a team environment
• Adaptability and emotional intelligence
• Stress tolerance
• Schedule flexibility (position is primarily M-F, days)

What We Offer

Here at SeQuential we believe you should get more from your employer than just a paycheck every other week. Working for SeQuential should have a positive impact on your life beyond in the office. Because of that we offer a competitive benefits package and a crazy cool wellness program. By participating in our wellness program, you can not only earn free medical insurance, but you can also earn up to $4 a day into a health reimbursement account.

Not only do we want you to be a healthy employee, we also want you to be a happy one and that means taking some time off from work every now and then. When you onboard with us you’ll get 7 paid holidays per year, including your birthday! You also start out accruing PTO at a rate of 3 weeks per year.

Compensation and Benefits
• $18-22 per hour DOE
• Medical, dental, vision, and life insurance
• Three weeks paid vacation (PTO) each year
• Seven paid holidays per year
• 401K with match

Click here to apply.