The IT Support Analyst serves as a resource for SeQuential employees regarding information technology and equipment. This should be accomplished by way of a respectful, constructive and energetic style, guided by values and objectives of the company. This is a full-time, 40 hour a week position. We are looking for candidates in the Portland, OR area or those available to work PST work hours.
What you will do:
- Troubleshoot system access, software applications including but not limited to; browsers, common applications and internally developed applications.
- Monitor the support queue, document issues and escalate system and application issues to high support tiers as needed. Communicate ticket status to end users.
- Conduct formal/informal technical training regarding end user applications and acceptable practices.
- Participate in software upgrades and deployment to gain an understanding of new functionality. Stay on top of new software features.
Experience and Skills:
- Bachelor’s degree in related field or equivalent work experience
- 2 years professional work experience
- Proficient skills with Microsoft Office Suite
- Familiarity with ticketing systems such as Jira
Salary: $21.00 – $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Vacation time
- Sick time
- Vision insurance
Apply here or email your resume to [email protected] subject line “IT Support Analyst”